Right of withdrawal
You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period is 14 days from the day on which you or a third party named by you, who is not the carrier, have/has taken possession of the goods (or the last good, partial shipment or piece in the case of a contract for several goods of a uniform order or the delivery of a good in several partial shipments or pieces).
No right of withdrawal for entrepreneurs. The statutory right of withdrawal applies exclusively to consumers within the meaning of §13 of the German Civil Code (BGB). Companies (§14 BGB) are not granted a right of return or withdrawal. A withdrawal or cancellation of a purchase contract by entrepreneurs is only possible upon individual agreement.
In order to exercise your right of withdrawal, you must inform us (Koi-Area eGbR, Tomphecke 25, 41169 Mönchengladbach, Germany, Phone: +49 152 27783926, E-mail: info@koi-area.de) by means of a clear declaration (e.g., a letter sent by post, fax or e-mail) of your decision to withdraw from this contract. You can use the attached model withdrawal form for this purpose, but it is not mandatory. To comply with the withdrawal period, it is sufficient that you send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.
Consequences of withdrawal
If you withdraw from this contract, we shall reimburse you all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the cheapest standard delivery offered by us), immediately and at the latest within fourteen days from the day on which we received the notification of your withdrawal from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees because of this repayment. We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier date. You must return or hand over the goods to us immediately and in any case no later than fourteen days from the day on which you inform us of the withdrawal from this contract. The deadline is met if you send the goods before the period of fourteen days has expired. You shall bear the direct costs of returning the goods. You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking the quality, properties and functioning of the goods.
End of the withdrawal policy
Exclusion / Expiry of the right of withdrawal
According to § 312g para. 2 BGB, a right of withdrawal does not exist, among other things, for contracts for the delivery of goods that are not prefabricated and for the production of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer, and it expires prematurely for contracts for the delivery of sealed goods that are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery.
———————————————————————
Model withdrawal form
You can use the following model withdrawal form for your withdrawal, but it is not mandatory.
To:
Koi-Area eGbR
Tomphecke 25
41169 Mönchengladbach
Germany
Phone: +49 152 27783926
E-mail: info@koi-area.de
I/we (*) hereby withdraw from the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)
Ordered on (*)/
Received on (*)
Name of the consumer(s)
Address of the consumer(s)
Signature of the consumer(s) (only if notified on paper)
Date
_____
(*) Delete as appropriate