Return Policy for Consumers (B2C)
As a consumer within the meaning of § 13 BGB (German Civil Code), you have the right to withdraw from the purchase contract within fourteen days without giving any reason, in accordance with statutory provisions. Please refer to our cancellation policy for details.
Please note: Returns outside the statutory 14-day cancellation period are not provided for, unless there is a defect or an error on our part (e.g., incorrect delivery or defective goods).
In such cases, we will of course cover the return shipping costs and offer you either a replacement delivery or a refund of the purchase price.
Return Policy for Business Customers (B2B)
For entrepreneurs within the meaning of § 14 BGB, there is no statutory right of withdrawal. A withdrawal or return of goods is only possible by individual agreement.
Please check your order carefully before completing your purchase. In exceptional cases, we may offer goodwill solutions – please contact our customer service team directly regarding this.
General Information
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Returns outside the statutory right of withdrawal are only possible in the event of a faulty or damaged delivery.
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Returns without prior consultation with our customer service team cannot be accepted.
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Refunds are issued exclusively after the goods have been received and inspected.
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Please note that you are liable for any loss in value of the goods if this loss is due to handling that is not necessary for checking the condition, properties, and functionality of the goods.
Questions?
Our customer service team is available at any time to answer your questions. We are also happy to assist you before your purchase to ensure that the selected products meet your requirements.
📧 info@koi-area.de
📞 +49 152 27783926